Frequently asked questions
How does Pet PenPal work?
After you subscribe, we'll send you two personalized letters every month (1 letter every 2 weeks), written from your pet's perspective. Each letter is addressed to you and signed by your pet, creating a fun keepsake you'll look forward to opening.
Are the letters personalized?
Yes! Every letter includes your pet's name and is written as if it's coming directly from them. We use the information you provide to make each letter feel personal and heartfelt.
What types of pets can I sign up?
All pets are welcome! Dogs, cats, rabbits, birds, reptiles, horses, and more. If they're part of your family, they belong at Pet PenPal.
Can I pause or cancel my subscription?
Yes, you can pause, or cancel anytime.
Can I have more than one pet?
Absolutely! You can purchase a separate subscription for each pet so every furry (or feathered!) family member gets their own voice.
Do you ship internationally?
Yes, we ship to many countries worldwide.